Told they can't "help" me.

Called back and explained that I was referred to them from someone currently buying co2 from them, and they took my information and said they would call back.

Tomas called me back "where is club located" wanted to come by.. will be here at 2:00 PM (did not ask for directions or address or even the NAME of the club... just wanted the crosstreet.. so this guy is coming out to Hempstead and 43rd street to a club that is not open yet, without knowing how to find it... -weird)

Jake's guy Jason showed up (how did he find me???) with a gorgeous woman in a short skirt named "Michelle" who said nothing other than "hello" the whole time. Jason didn't really want to talk prices, but he said delivery would be a $500 minimum and that CO2 was $59 for a full, and a $35 credit for an empty. He said that I would need a beverage tech to come out and service the equipment BEFORE they put product on it. They can't provide that service but he will call me with a number to "LANE" who can. They also told me that they sold Olives, cherries, limes, salt, bev naps, paper towel dispensers for my restrooms, straws, etc.

$59
($35 credit for empty)

$24

Placed on hold 4 times, held for 35 minutes. Was told that they aren't taking new customers, was told that they couldn't help me, was finally connected to someone in sales who admitted they sold CO2 and BIB. There is a $400 minimum charge for delivery and Co2 is $94! They didn't know what size of Co2... just that it was $94. Turns out that you buy a cylinder (I still don't know what size it was, but they told me I could come take a look if I wanted) for $94, then when you bring it back you get an $80 credit. I was told that coke was $56.35 for 5 POUNDS!!

Mim's called me back later and told me to call Dynaflow at 713-973-0598

only for customers that have coffe makers and buy other products..
*can I use your coffee maker and then buy your co2 and syrups?*
I don't konw.. I can ask salesperson to give you a call.

Thursday 11AM, salesperson left me a voicemail that Brand Coffee does not service Clubs, and so cannot help me.

we deliver, just call in by noon.
"how much is your co2?"
not too sure, call salesrep at 713-240-6072 ask for "Moses."

Called Moses and got a voicemail that was full..

I can help you! Please hold.. (held for 6 minutes)
Can I help you? *repeated question* please hold (held 3 minutes)
Can I help you? *repeated question* Someone will call you back in a few minutes

(received call the next day from pleasant sounding female) I'm Angela and I can answer all your questions.. HOw can I help you?
*repeated question*
the 20# is $22 the 50# is $40. cranberry $66 (3 gal)

We'll install whatever equipment you need at no cost, and you sign an agreement to buy from no one but us. We'll come out as often as you need with no delivery fee. Jason will call you back to come out and see what you need.

Jason called. We'll come out and flush out your lines and service your equipment for free, then you buy only from us. Coke is $68, but we have our own cola which is $40, and Co2 is $18.
*are you sure CO2 is $18?*
Yes, and we'll hook it all up for you and show you how to use our system for free, and if there is ever a problem we will come out and repair it for free, and just charge you for equipment and labor if it is your equipment, not ours.. Can I come out today and sign you up?
*I'm opening in 3-4 weeks, Today isn't a good day, can I call you later?*
Call me when you open!
*well, I'd need it all set up BEFORE I open, you know?*
Well, call me when you want service.

you need to call customer service at 1-800-647-2653

Called Customer service, received automated answering voice. Apparently, my call will be answered by the next available representative in the order in which my call was received. (held for 2 minutes)

may i have the business name and zip code? (also took address and directions)
someone from sales will call you between now and end of business tomorrow and give you all the information you need to make a decision, ok? your tracking # is 24072051 for this request. If you don't hear back, please reference this #. Is there anything else I can help you with?
*Do you know the price of the BIB syrups?*
I'm sorry I can't help you with that.. Have a CLASSIC day!!

Rang with no answer

Looked up number on internet but could not find any number to call for co2 or any other kind of services or how to order any products.

(human answers!) How can I help you?
was put through to someone's voicemail.

as of Wednesday at 4:00PM I haven't heard back

Thursday AM, Pepsi called me back and left a v/m.

Returned v/m
Hello
*This is Sam with Club Cave, I'm returning your call*
Yes?
*I am looking for a supplier of CO2 and Beverage Syrups*
OK?
*so... do you sell that stuff?*
Okay, sir, Do you have a fax machine, I will have to set you up as a customer before we can sell any of that to you.
*I'm sorry, I don't have a fax, could you email me with the information*
No I have no email. May you tell me your address?
*12712 Hempstead Rd, at corner of Hempstead and 43rd street*
Okay, May I put you on hold? (held for 1 minute or less)
Sam, are you near the Advanced Auto Parts?
*Yes, I'm across the street.*
There is only Railroad tracks across the street.
*not across Hempstead Highway, I'm across 43rd street*
You are a Citgo?
*No, I'm a nightclub*
You share the same space with the Citgo?
*No, I meant across the street in general terms, after the Citgo there is a Burger King, then after the Burger King, there is me.*
Okay, so you want to sign up for Pepsi?
*No, I want to get prices and information, how much is your syrups?*
It is $61.50.
*$61.50 for all Pepsi products?*
It is $23, well I could be wrong, but I don't think I'm much wrong, but it is $23.54 per gallon for orange juice. And it's $61.50 for tonic water, and the orange juice it comes in 3 gallon containers.
*Wow! That's expensive!! $61.50 for Tonic water??*
Sam, this is not direct, you know what I'm talking about? This is concentrate, you don't serve this direct! One container makes like 500 drinks!
*yes, I understand that, but compared to others, that's a lot for TONIC!*
But this is not direct, you understand?
*I UNDERSTAND*
Sam, there is no club on Hempstead at 43rd street.
*No, there isn't.. I'm not open yet, I'm about to get my occupancy permit in a week or two.*
Oh, you have no permits, then you are a LONG way from opening.
*no. I have ALL my permits, but I haven't had my occupancy inspection yet! Do you also sell CO2?*
yes, we have CO2
*So, tell me about your CO2, how much is it and how do I get it?*
Sam, I see a building between the hotel and the Burger King, is that you?
*Are you out on the street looking at me right now?!?!*
No, I'm look at map! on Google
*Okay, well that's me. That building will be a club*
Why don't I come out there and take a look?
*I'm really just trying to compare prices right now, do you guys have a minimum order for delivery?*
Yes, but I might be able to work something out with you, where are you getting your equipment?
*I have some equipment that came with the building, so I just need the CO2 and syrups, is there a deposit on the CO2?*
$100 deposit, where did you get the equipment?
*the equipment was already here, I don't know where it came from, but I have a rack for BIB and I have a bar gun, so I'm good there, is that $100 PER CYLINDER?*
Yes, for 20# cylinders, I will head your way and take a look for you.
*no one is there right now, so all you could look at is the outside of the building, What is your minimum for delivery service?*
We can work with you on that, when will you be there next?
*I don't know, exactly. So you won't tell me what your minimum is for delivery?*
It varies, based on your application to become a customer I will bring you some forms by so that you can fill them out and sign them so that we can start processing your request.
*What request?*
So that we can make you a customer where I can work with you on the information to get you a good price.
*Good price on what? look, I just want to know if you have minimum purchase requirements for deliver, or delivery fees, or fuel charges, or what?*
I can get those answers for you, may I have a good number to call you back?
*281-898-0667*
Okay, I will come take a look and see what we can work out.
*Whatever*
Thank you Sam, I'll see you today.
*ok*

[Hung up phone, and locked up club, headed out to run errands] (I must say I'm kind of creeped out by this whole conversation!)

$61.50 pepsi

$23.54 per gallon for orange juice, I think I'm correct, but I may not be.

$61.50 for tonic water

$14.50 20#

deposit $100 per cylinder

reached automated message
We normally don't do wholesale of restaraunts. let me get you to Tri-star.. 713-451-5100.

Called Tri-Star, put on hold.
Transferred to 2 dif. people, finally was told that they do not sell CO2 or Beverage syrups. I advised them to call Trigas and let them know that!

What is the name of your club?
*Club CAVE, C-A-V-E.*
What is it?
*Club CAVE, CLUB CAVE*
Club what?
*CAVE, C. A. V. E.*
Club CADE?
*yes... Do you sell CO2 and maybe beverage syrups?*
What is your phone number where someone can reach you today?
*281-898-0667... do you even sell CO2?*
And what is your name?
*DO you SELL co2?*
Sir, I need your name so that someone can contact you and answer all your questions!
*Sam*
Thank you, sir, someone will be calling you soon.

[at this point, I still don't know if they sell CO2!!]

Update: Tuesday 7-19 (5 days later) Received call from Dyna Flow tech. He told me that Dynaflow sold CO2, but only to customers who purchased their beverage products. He said that CO2 ONLY came in 20# cylinders and that they were probably around $22 each.. He said it could be more $$ or less $$ but he was pretty sure that was about right. He also said that there was no deposit and no minimum delivery orders, but that I would be set up on an every other week basis. He also said he was pretty sure he was right about no minimums and no deposit, but not entirely sure, that I could talk to my route guy about that. He said that real coke sold for $62 for a 5 gallon box, and generic coke was $38.

$62 for real coke

$38 for generic

We service Beverage equipment. Hold on and I'll let you speak to Kevin Bates!

Kevin Bates!
*Hi Kevin, this is Sam. I'm tyring to find someone to supply a new nightclub with Beverage syrups and co2*
Hang on and I'll get you someone.
Here you go, Sam, we buy our CO2 here locally, their phone number is 713-944-7900 They are very good people, and can take care of any needs you might have for your coke machine! The company name is Carbonics, INC.

[in my opinion, Stan's deserves a FREE refill or something for this... KEVIN deserves a thank you at least]

Can you hang on a sec?
*sure*
This is Gary
*hey Gary, this is Sam, do you guys sell CO2 and Beverage syrups?*
Yes sir.
*do you have both 20# and 50 #*
hang on a sec, let me check
Where will you be located?
*hempstead and 43rd street*
Okay, let me check
I've got some info. for you.
*go ahead*
There is a federally required by LAW $3 hazmat, and a fuel surcharge that fluctuates around $3 right now, I think, and depending on how many you keep, there's a monthly rental of $5.25 per cylinder, but if you keep over 5 cylinders it's only $3.35 per month per cylinder. for deliver there is a $50 minimum, and if it's less than $50, it's a $15 delivery charge, but you'd have to talk to them to be sure.
*is there any deposit on the cylinders themselves*
uh, on that, you'd have to talk to the lady in charge of accounts to get that figured out.
*Can I talk to the lady in charge of accounts*
oh, on that you'd have to call back cause she's gone for the day, today.
*okay, so